Can I cancel my confirmed sale?
After order confirmation, you can no longer cancel the sale. When items are purchased on Hypeboost, an agreement is formed between you and the private buyer. At this point the buyer has already paid for the item and expects the transaction to continue.
If you fail to complete a sale (this is what we call a ‘flake’) you may be fined and receive a one-time warning. After your second flake, you risk your account being blocked indefinitely.
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Can I cancel the purchase, return the shoes or exchange for another size?
All sales with Hypeboost are final. When you purchase items on Hypeboost, an agreement is formed between you and the private seller. Hypeboost is not a party to this agreement. If you, as a consumer, enter into an agreement with a private party (not ...
I am (still) receiving reminders about the shipment of my item, but I have sent it already. What should I do?
It may happen that you receive reminders about sending your parcel even after you have done so. In most cases, this is because the shipping company did not process the status of your shipment yet. In some cases, this simply takes a few hours. ...
I shipped the shoe with the wrong label. What should I do?
Please carefully check all sales and shipping labels before sending them. If an item arrives and the sale does not match the shipping label the sale will be processed as an authentication fail. You will be required to pay a fine of 20 euros in order ...
How long do I have to ship the item?
As a seller, you must package and ship the item within 2 working days. If you are unable to meet this deadline it may result in a canceled sale, a fine and your first ‘flake’. After your second flake you risk your account becoming deactivated.
How do I contact Hypeboost?
If you have a concern regarding the sale or purchase of an item, please contact our customer service team. Hypeboost's customer service is available for you through the chat function on our website. The customer service team is available Monday - ...