Can I change my delivery address?
Depending on the status of your order and how you paid we can change your postal address. We cannot change an address if you have paid by Klarna as per their terms and conditions. If you have not yet received delivery tracking, please get in touch with our customer service team who can check if it can be changed. If you have already received parcel tracking, you need to contact the courier company directly to arrange alternative delivery.
Related Articles
Where can I change my bank details (IBAN) as a seller?
In your account settings, you can change the information about your personal and bank details. Once modified, your next payments will be made to your new account.
Can I change the shipping carrier?
Yes, you can easily and free of charge adjust the shipping carrier in your seller panel. However, please note that FedEx is our default shipping carrier, and all shipments sent via FedEx are insured. If you choose UPS or DPD, this is at your own ...
I have placed an order but have not received a confirmation email. What now?
It’s possible that the email ended up in your spam or junk folder. If you can’t find the confirmation email there either, please contact our customer service by creating a ticket. Please provide the following information: Date/time of the order The ...
I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code so you can follow your shipment. If you are unsure where your package is or if the expected delivery time of 5–10 business days has been exceeded, please create a ticket ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...