Can I change my delivery address?
Depending on the status of your order and how you paid we can change your postal address. We cannot change an address if you have paid by Klarna as per their terms and conditions. If you have not yet received delivery tracking, please get in touch with our customer service team who can check if it can be changed. If you have already received parcel tracking, you need to contact the courier company directly to arrange alternative delivery.
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Where can I change my bank details (IBAN) as a seller?
In your account settings, you can change the information about your personal and bank details. Once modified, your next payments will be made to your new account.
Can I change the shipping carrier?
Yes, you can easily and free of charge adjust this in your seller panel. However, please note that FedEx is our default shipping carrier, and all shipments via FedEx are fully insured. If you choose a different carrier, such as UPS or DPD, this is at ...
I have placed an order but have not received a confirmation email. What now?
It is possible that an email has ended up in unwanted mail or in the spam box. If you have not found a confirmation email there either, please contact our customer service team through the chat. Please provide the following information to the ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
I have problems completing my order, what now?
It could be possible that important information is missing in your account. Therefore, the order process cannot be processed. Check whether all information such as your address and billing information has been filled in correctly. If this does not ...