How long does it take to authenticate my product?
Once the item has arrived at our authentication center our experts will check the sneakers to ensure they are 100% authentic, new, and unworn and damage free. This process usually takes 1-2 business days.
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How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
How long do I have to ship the item?
As a seller, you must package and ship the item within 2 working days. If you are unable to meet this deadline it may result in a canceled sale, a fine and your first ‘flake’. After your second flake you risk your account becoming deactivated.
What happens if my item gets lost or damaged on its way to you?
Unfortunately, sometimes items become lost or damaged during transport. If this happens, Hypeboost will start an investigation with the shipping company. It is therefore important that the Seller retains the proof of shipment until the sale is fully ...
I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code, so you can track your order. If you are unclear where your package is or it has gone beyond the expected delivery time of 5-10 business days, please contact our customer ...