How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% authentic and in perfect condition.
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I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code, so you can track your order. If you are unclear where your package is or it has gone beyond the expected delivery time of 5-10 business days, please contact our customer ...
Why has my order been cancelled?
If your order has been canceled, it can be for various reasons. For example, an item may not pass the authentication process. Meaning that our experts have found that the item is not authentic, has been worn, is not in its original shoe box or is ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
How long does it take to authenticate my product?
Once the item has arrived at our authentication center our experts will check the sneakers to ensure they are 100% authentic, new, and unworn and damage free. This process usually takes 1-2 business days.
I have placed an order but have not received a confirmation email. What now?
It is possible that an email has ended up in unwanted mail or in the spam box. If you have not found a confirmation email there either, please contact our customer service team through the chat. Please provide the following information to the ...