How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% authentic and in perfect condition.
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I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code so you can follow your shipment. If you are unsure where your package is or if the expected delivery time of 5–10 business days has been exceeded, please create a ticket ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
How long does it take to authenticate my product?
Once the item has arrived at our authentication center our experts will check the sneakers to ensure they are 100% authentic, new, and unworn and damage free. This process usually takes 1-2 business days.
I have placed an order but have not received a confirmation email. What now?
It’s possible that the email ended up in your spam or junk folder. If you can’t find the confirmation email there either, please contact our customer service by creating a ticket. Please provide the following information: Date/time of the order The ...
I have problems completing my order, what now?
It could be possible that important information is missing in your account. Therefore, the order process cannot be processed. Check whether all information such as your address and billing information has been filled in correctly. If this does not ...