I accidentally sent the wrong item. Can I get it back?

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• How do I ship my sold item?

  Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...

• I shipped the shoe with the wrong label. What should I do?

  Please carefully check all sales and shipping labels before sending them. If an item arrives and the sale does not match the shipping label the sale will be processed as an authentication fail. You will be required to pay a fine of 20 euros in order ...

• What happens if my sold item has not passed authentication?

  If an item sold by you has not passed our authentication test (fake, damaged box/sneaker, worn), we will immediately contact you to confirm this. You will be required to pay a fine of 20 euros. After we receive your payment, we will ship the sneakers ...

• How long will my rejected item be stored?

  We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...

• I am (still) receiving reminders about the shipment of my item, but I have sent it already. What should I do?

  It may happen that you receive reminders about sending your parcel even after you have done so. In most cases, this is because the shipping company did not process the status of your shipment yet. In some cases, this simply takes a few hours. ...