When you place an order with us, you will always receive a Track & Trace code so you can follow your shipment. If you are unsure where your package is or if the expected delivery time of 5–10 business days has been exceeded, please create a ticket with our customer service. Clearly mention your order number. We will then work with the carrier to track your order.

Unfortunately, items can sometimes get lost or damaged during transport. When this happens, we will file a claim with the sender to investigate the issue. Please note that this investigation takes on average 3–4 weeks. To start an investigation, submit a ticket within 7 days after shipment and clearly mention your order number. After this period, it is no longer possible to file a claim with the courier.