I have placed an order but have not received a confirmation email. What now?
It is possible that an email has ended up in unwanted mail or in the spam box. If you have not found a confirmation email there either, please contact our customer service team through the chat.
Please provide the following information to the customer service team:
- Date/time of the order.
- The sneakers that were ordered.
- The delivery address.
- Screenshot of the payment.
We will then be able to search for your order and update you.
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Do I pay VAT when I place an order?
When buying on Hypeboost VAT is included in the purchase price. All orders are free of additional taxes and duties.