I have problems completing my order, what now?
It could be possible that important information is missing in your account. Therefore, the order process cannot be processed. Check whether all information such as your address and billing information has been filled in correctly. If this does not resolve the issue, please contact our customer service.
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I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code so you can follow your shipment. If you are unsure where your package is or if the expected delivery time of 5–10 business days has been exceeded, please create a ticket ...
I have placed an order but have not received a confirmation email. What now?
It’s possible that the email ended up in your spam or junk folder. If you can’t find the confirmation email there either, please contact our customer service by creating a ticket. Please provide the following information: Date/time of the order The ...
How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
Do I have to pay VAT, import duties, or customs fees on my order?
All prices include VAT. All orders are first sent to our warehouse in the Netherlands for authentication and quality control. We then ship the item within the EU to the buyer. As a result, all deliveries are free from additional import duties and ...
I have sold a shoe but can't ship within the expected time, what should I do?
Please contact our customer service team with the product ID and the reason for the delay. They will check the reason and discuss with you if there is a solution or if the order will be canceled.