I shipped the shoe with the wrong label. What should I do?
Please carefully check all sales and shipping labels before sending them. If an item arrives and the sale does not match the shipping label the sale will be processed as an authentication fail. You will be required to pay a fine of 20 euros in order for us to return the shoe.
Please contact our customer support as soon as you realize that you have used the wrong shipping label. They will be able to notify the warehouse and do what they can to sort out the problem.
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How do I create a shipping label?
You will receive a shipping label from Hypeboost by email. You can also access this label in your Hypeboost account online. Print out the shipping label and stick on the shipping box. Never stick the shipping label on the original box. Always ...
I accidentally sent the wrong item. Can I get it back?
If you realize that you have sent the wrong item, please contact our customer service team as soon as possible. While it is possible to get back the item, you will be required to pay a fine of 20 euros.
I have sold a shoe but can't ship within the expected time, what should I do?
Please contact our customer service team with the product ID and the reason for the delay. They will check the reason and discuss with you if there is a solution or if the order will be canceled.
I want to sell with Hypeboost. How does it work?
Choose the item that you want to sell, if you know the SKU code this is the most accurate way to find the correct shoe. Select the correct size and enter your asking price. When the item has sold, print the shipping label and send it to us within 2 ...
How do I ship my sold item?
Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...