The item that I want to sell is not listed. What should I do?
First, try searching by the SKU of the sneakers, as this helps avoid any spelling mistakes. If the item you want to sell is not listed on our website, please contact our customer service by creating a ticket. Make sure to include the name of the sneakers and the SKU in your request so our team knows exactly which item you are looking for. We will then add the item as soon as possible.
Related Articles
Are all sneakers listed on Hypeboost new?
All items sold by Hypeboost are brand new and unworn. Once you place an order, the seller is requested to send the item to Hypeboost’s authentication center. Here, our authentication specialists check the item to ensure that it is 100% new, unworn, ...
How do I ship my sold item?
Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
How long do I have to ship the item?
As a seller, you must package and ship the item within 2 working days. If you are unable to meet this deadline it may result in a canceled sale, a fine and your first ‘flake’. After your second flake you risk your account becoming deactivated.
What happens if my sold item has not passed authentication?
If an item sold by you has not passed our authentication test (fake, damaged box/sneaker, worn), we will immediately contact you to confirm this. You will be required to pay a fine of 20 euros. After we receive your payment, we will ship the sneakers ...