What happens if my item gets lost or damaged on its way to you?
Unfortunately, sometimes items become lost or damaged during transport.
If this happens, Hypeboost will start an investigation with the shipping company. It is therefore important that the Seller retains the proof of shipment until the sale is fully completed. We cannot initiate an investigation without proof of shipment.
Keep in mind this can take an average of 3-4 weeks. To start an investigation, message customer support within 7 days of shipment and clearly state your Product ID and include the proof of shipping.
After the period of 7 days, it is no longer possible to start a claim with the courier.
In cases that packages are dropped off at the pick-up point but never left the parcel shop, we cannot open an investigation. In these cases, it is best to contact the shipping company and/or drop off point to collect the package.
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What happens if my sold item has not passed authentication?
If an item sold by you has not passed our authentication test (fake, damaged box/sneaker, worn), we will immediately contact you to confirm this. You will be required to pay a fine of 20 euros. After we receive your payment, we will ship the sneakers ...
How do I ship my sold item?
Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...
What happens if I do not pay the return costs?
If the return costs are not paid within 14 days of our return invoice, the item will be destroyed.
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
How long do I have to ship the item?
As a seller, you must package and ship the item within 2 working days. If you are unable to meet this deadline it may result in a canceled sale, a fine and your first ‘flake’. After your second flake you risk your account becoming deactivated.