What happens if my sold item has not passed authentication?
If an item sold by you has not passed our authentication test (fake, damaged box/sneaker, worn), we will immediately contact you to confirm this. You will be required to pay a fine of 20 euros. After we receive your payment, we will ship the sneakers back to you. You have 14 days to pay this fine. After 14 days, the sneakers will be removed from the authentication center, and it will be impossible to retrieve them.
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How do I ship my sold item?
Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...
How much authentication costs do I pay as a buyer?
The authentication fee goes toward ensuring that the product you receive is 100% authentic, new, undamaged and with the original shoe box. Our specialists use all relevant tools to complete this authentication check before a buyer receives their ...
What happens if my item gets lost or damaged on its way to you?
Unfortunately, sometimes items become lost or damaged during transport. If this happens, Hypeboost will start an investigation with the shipping company. It is therefore important that the Seller retains the proof of shipment until the sale is fully ...
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
What happens if I do not pay the return costs?
If the return costs are not paid within 14 days of our return invoice, the item will be destroyed.