Why has my account been blocked?
An account can be blocked for various reasons. An account can be blocked if the seller:
- Sends an item that is not authentic.
- Sends an item that does not meet our quality criteria or has visible signs of damage.
- Does not send the original shoe box or the box has been damaged.
- Sends an item that has been worn.
- Does not send the item or does not send it within the specified time.
- Sends an item that does not match the product description (ex: size, color).
We will always inform the account owner of the reason. If your account has been blocked but the reason is unclear, please contact our customer service team.
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Can I reopen my blocked account?
If your account has been closed or blocked and you wish to reopen it, please contact our customer service team. We will check the reason your account has been blocked and discuss with you to determine if you are reliable enough to continue selling on ...
Can I create more than one sales account?
Each seller is allowed create one account. If it turns out that this is not the case, the account in question will be blocked immediately.
Can I share my sales account with others?
Sellers can never share their account with other sellers. If it turns out that this is the case, the account in question will be blocked immediately.
Can I cancel my confirmed sale?
After order confirmation, you can no longer cancel the sale. When items are purchased on Hypeboost, an agreement is formed between you and the private buyer. At this point the buyer has already paid for the item and expects the transaction to ...
Where can I change my bank details (IBAN) as a seller?
In your account settings, you can change the information about your personal and bank details. Once modified, your next payments will be made to your new account.