Why has my order been cancelled?
If your order has been canceled, it can be for various reasons. For example, an item may not pass the authentication process. Meaning that our experts have found that the item is not authentic, has been worn, is not in its original shoe box or is damaged. It may also be the case that the seller did not send the item in time. If one of these situations does occur, you will be informed of the reason by email and receive a full refund. If your order has been canceled and you did not receive an email, please contact our customer service team.
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How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code, so you can track your order. If you are unclear where your package is or it has gone beyond the expected delivery time of 5-10 business days, please contact our customer ...
I have problems completing my order, what now?
It could be possible that important information is missing in your account. Therefore, the order process cannot be processed. Check whether all information such as your address and billing information has been filled in correctly. If this does not ...
I have placed an order but have not received a confirmation email. What now?
It is possible that an email has ended up in unwanted mail or in the spam box. If you have not found a confirmation email there either, please contact our customer service team through the chat. Please provide the following information to the ...
Do I pay VAT when I place an order?
When purchasing on Hypeboost from a Business seller, VAT is included in the price. However, when buying from a Private seller, VAT is not applied. All purchases are exempt from additional taxes and duties.