General
Why has my account been blocked?
An account can be blocked for various reasons. An account can be blocked if the seller: Sends an item that is not authentic. Sends an item that does not meet our quality criteria or has visible signs of damage. Does not send the original shoe box or ...
In which currency are the prices displayed on Hypeboost?
All prices are displayed in Euro, €
How do I contact Hypeboost?
If you have any questions about buying or selling an item, you can easily contact us by starting a chat or creating a support ticket via our support portal: https://support.hypeboost.com/portal/en/newticket Our customer service team is available ...
Which payment methods does Hypeboost support?
Hypeboost accepts the following payment methods: iDEAL, Mastercard, Visa, Apple Pay, PayPal, Klarna, Alma, EPS and Bancontact.
How does Hypeboost work?
Hypeboost is a platform that connects those looking to buy a unique pair of sneakers with those looking to sell their sneakers. Once a buyer places an order, we request that the seller send the ordered item to our authentication center. Here, the ...
How long does it take to authenticate my product?
Once the item has arrived at our authentication center our experts will check the sneakers to ensure they are 100% authentic, new, and unworn and damage free. This process usually takes 1-2 business days.
Are shipments insured?
Shipments from Hypeboost to the customer are 100% insured. Exceptions are shipments to addresses outside the European Union.
Popular Articles
I have placed an order but have not received a confirmation email. What now?
It’s possible that the email ended up in your spam or junk folder. If you can’t find the confirmation email there either, please contact our customer service by creating a ticket. Please provide the following information: Date/time of the order The ...
How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
Is buying on Hypeboost safe?
Yes. When you make a purchase on Hypeboost, we hold your payment until the seller has sent us the items and the sneakers have been checked by our authentication experts. Only then does the seller get paid. If the seller does not ship the item or it ...
How do I contact Hypeboost?
If you have any questions about buying or selling an item, you can easily contact us by starting a chat or creating a support ticket via our support portal: https://support.hypeboost.com/portal/en/newticket Our customer service team is available ...
Can I cancel the purchase, return the shoes or exchange for another size?
Purchase from a Business Seller: As a consumer, when you purchase from a business seller, you have the right to cancel your order or return it within 14 days of receipt, provided the product is unused, undamaged, and complete. Purchase from a Private ...