Sell
What happens if my sold item has not passed authentication?
If an item sold by you has not passed our authentication test (fake, damaged box/sneaker, worn), we will immediately contact you to confirm this. You will be required to pay a fine of 20 euros. After we receive your payment, we will ship the sneakers ...
Can I share my sales account with others?
Sellers can never share their account with other sellers. If it turns out that this is the case, the account in question will be blocked immediately.
Can I create more than one sales account?
Each seller is allowed create one account. If it turns out that this is not the case, the account in question will be blocked immediately.
How much service costs do I pay as a seller?
Listing items on Hypeboost is free of charge. However, once your item is sold, you will be charged a service fee of 8,5% of the sold item’s price. In addition, a €15,- operational fee will be charged.
How do I ship my sold item?
Please follow these guidelines when shipping your item to Hypeboost for authentication: The shipping label has been sent to your email. Print out the shipping label and affix it to the shipping box. You can also access this label in your Hypeboost ...
Can I cancel my confirmed sale?
After order confirmation, you can no longer cancel the sale. When items are purchased on Hypeboost, an agreement is formed between you and the private buyer. At this point the buyer has already paid for the item and expects the transaction to ...
When do I receive my payout as a seller?
As soon as your sold item is through our authentication process and approved, the payment will be processed. The payment will arrive within 4 working days.
How do I create a shipping label?
You will receive a shipping label from Hypeboost by email. You can also access this label in your Hypeboost account online. Print out the shipping label and stick on the shipping box. Never stick the shipping label on the original box. Always ...
I want to sell with Hypeboost. How does it work?
Choose the item that you want to sell, if you know the SKU code this is the most accurate way to find the correct shoe. Select the correct size and enter your asking price. When the item has sold, print the shipping label and send it to us within 2 ...
How long do I have to ship the item?
As a seller, you must package and ship the item within 2 working days. If you are unable to meet this deadline it may result in a canceled sale, a fine and your first ‘flake’. After your second flake you risk your account becoming deactivated.
What happens if I do not pay the return costs?
If the return costs are not paid within 14 days of our return invoice, the item will be destroyed.
Can I temporarily deactivate my listings?
If you are temporarily unable to sell because you are going on holiday or are away for other reasons, simply use the vacation mode for your listings. This can be found in your account and allows you to temporarily deactivate your listings.
The item that I want to sell is not listed. What should I do?
Firstly, check that you are searching by the SKU of the shoe, this will narrow down all of the style options. If the item that you want to sell is not listed on our site, please let our customer service team know via the chat function. Ensure that ...
Can I reopen my blocked account?
If your account has been closed or blocked and you wish to reopen it, please contact our customer service team. We will check the reason your account has been blocked and discuss with you to determine if you are reliable enough to continue selling on ...
I have sold a shoe but can't ship within the expected time, what should I do?
Please contact our customer service team with the product ID and the reason for the delay. They will check the reason and discuss with you if there is a solution or if the order will be canceled.
I am (still) receiving reminders about the shipment of my item, but I have sent it already. What should I do?
It may happen that you receive reminders about sending your parcel even after you have done so. In most cases, this is because the shipping company did not process the status of your shipment yet. In some cases, this simply takes a few hours. ...
I shipped the shoe with the wrong label. What should I do?
Please carefully check all sales and shipping labels before sending them. If an item arrives and the sale does not match the shipping label the sale will be processed as an authentication fail. You will be required to pay a fine of 20 euros in order ...
What happens if my item gets lost or damaged on its way to you?
Unfortunately, sometimes items become lost or damaged during transport. If this happens, Hypeboost will start an investigation with the shipping company. It is therefore important that the Seller retains the proof of shipment until the sale is fully ...
I accidentally sent the wrong item. Can I get it back?
If you realize that you have sent the wrong item, please contact our customer service team as soon as possible. While it is possible to get back the item, you will be required to pay a fine of 20 euros.
How long will my rejected item be stored?
We will keep your item stored in our authentication centre for up to one month after rejection. If we have not received a valid address for return and/or the fine payment of 20,- euros within this period, your item will be removed from the ...
Where can I change my bank details (IBAN) as a seller?
In your account settings, you can change the information about your personal and bank details. Once modified, your next payments will be made to your new account.