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I have placed an order but have not received a confirmation email. What now?
It’s possible that the email ended up in your spam or junk folder. If you can’t find the confirmation email there either, please contact our customer service by creating a ticket. Please provide the following information: Date/time of the order The ...
How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
Is buying on Hypeboost safe?
Yes. When you make a purchase on Hypeboost, we hold your payment until the seller has sent us the items and the sneakers have been checked by our authentication experts. Only then does the seller get paid. If the seller does not ship the item or it ...
How do I contact Hypeboost?
If you have any questions about buying or selling an item, you can easily contact us by starting a chat or creating a support ticket via our support portal: https://support.hypeboost.com/portal/en/newticket Our customer service team is available ...
Can I cancel the purchase, return the shoes or exchange for another size?
Purchase from a Business Seller: As a consumer, when you purchase from a business seller, you have the right to cancel your order or return it within 14 days of receipt, provided the product is unused, undamaged, and complete. Purchase from a Private ...