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How much authentication costs do I pay as a buyer?
The authentication fee goes toward ensuring that the product you receive is 100% authentic, new, undamaged and with the original shoe box. Our specialists use all relevant tools to complete this authentication check before a buyer receives their ...
Can I cancel the purchase, return the shoes or exchange for another size?
All sales with Hypeboost are final. When you purchase items on Hypeboost, an agreement is formed between you and the private seller. Hypeboost is not a party to this agreement. If you, as a consumer, enter into an agreement with a private party (not ...
Is buying on Hypeboost safe?
Yes. When you make a purchase on Hypeboost, we hold your payment until the seller has sent us the items and the sneakers have been checked by our authentication experts. Only then does the seller get paid. If the seller does not ship the item or it ...
I want to buy Nike sneakers but what is the difference between (W), (GS), (PS) and (TD)?
(W) - Refers to a women’s shoe (GS) - Refers to “Grade School”. This means that the shoe is designed to fit a child’s foot at the grade school age. They are generally a smaller and narrower fit. (PS) - Refers to “Preschool”. PS sizes are typically ...
How long will it take to receive my order?
On average, an order is delivered after 5 to 10 working days. This is to ensure the seller has time to package and ship the order to us. It also allows our authentication team the time it needs to ensure that the item you are receiving is 100% ...
Are all sneakers listed on Hypeboost new?
All items sold by Hypeboost are brand new and unworn. Once you place an order, the seller is requested to send the item to Hypeboost’s authentication center. Here, our authentication specialists check the item to ensure that it is 100% new, unworn, ...
How do I know if an item purchased through Hypeboost is 100% authentic?
All purchased items are checked for authenticity by our authentication specialists. Our specialists check items to ensure that they are original, unworn, and damage free. The items are labeled with the Hypeboost authenticity label upon approval.
What countries does Hypeboost ship to?
Hypeboost ships to all countries within the EU. However, due to high taxes from shipping companies we are currently unable to ship to some remote islands or locations such as the Canary Islands. If you are unsure as to whether we ship to your home or ...
How much shipping costs do I pay as a buyer?
The shipping costs within the EU are 10 €.
Why do prices differ per size?
All items listed on Hypeboost are sold by private sellers. Sellers are allowed to set their own prices for each sneaker that they are selling. That is why you may see a variety of prices for different sizes.
I have not received my order, what now?
When you place an order with us, you will always receive a Track & Trace code, so you can track your order. If you are unclear where your package is or it has gone beyond the expected delivery time of 5-10 business days, please contact our customer ...
I have placed an order but have not received a confirmation email. What now?
It is possible that an email has ended up in unwanted mail or in the spam box. If you have not found a confirmation email there either, please contact our customer service team through the chat. Please provide the following information to the ...
Can I change my delivery address?
Depending on the status of your order and how you paid we can change your postal address. We cannot change an address if you have paid by Klarna as per their terms and conditions. If you have not yet received delivery tracking, please get in touch ...
I have problems completing my order, what now?
It could be possible that important information is missing in your account. Therefore, the order process cannot be processed. Check whether all information such as your address and billing information has been filled in correctly. If this does not ...
Why has my order been cancelled?
If your order has been canceled, it can be for various reasons. For example, an item may not pass the authentication process. Meaning that our experts have found that the item is not authentic, has been worn, is not in its original shoe box or is ...
Do I pay VAT when I place an order?
When buying on Hypeboost VAT is included in the purchase price. All orders are free of additional taxes and duties.
Is there a warranty on the products purchased through Hypeboost?
There is no warranty of any kind on the products. The purchase is from a private seller and Hypeboost is only an intermediary in this agreement.